FAQ

Welcome to MalCare FAQ and Support. Have any question about MalCare? You’ll find the answer here.

General

What is BlogVault?

BlogVault is a unique WordPress Backup and Security plugin. It automatically backs up your website. It provides easy management of every aspect of your WordPress site including Migration, Staging and Merging across multiple secure and robust servers. Learn more about BlogVault from the Features Pages.

Isn’t WordPress or Web Host backing up my website for me?

WordPress by default does not back up your site for you. As for web hosts, if your site is not on wordpress.com then you have a reason to worry. Servers, while generally robust, do fail from time to time for various reasons. Moreover, web hosting providers usually do not provide complete backups. When such backups are restored, sites crash and data is lost. Several such horror stories inspired us to build this service!

How does BlogVault work?

Add Site: Add your website to the BlogVault Dashboard
Install Plugin: Install BlogVault plugin to your website
Start your BlogVault journey!
Please see How do I Get Started with Blogvault?

How is BlogVault the best for agencies or developers?

We’re the best because of two features:

  • We have developer-friendly plans that are easy on the wallet. If you’re a developer or an agency that hosts about 10 websites, chances are that enterprise-level security packages would be too expensive for you. If you’ve got anything more than seven sites, take a look at our unlimited plans.
  • We cater specifically for large agencies and developers.
    • Manage Site

    • Update Plugins, Themes, and Core
    • User Management
    • Team Management
    • Assign Site access
    • Assign User Roles
    • Client Management
    • White labeling
    • Detailed Website Reports
    • Generate Reports
    • Schedule Reports
    • Reports History
    • Single Dashboard
    • Advanced Search

 

Are there any prerequisites for using BlogVault?

No. All you need is a WordPress site. We don’t use your website resources for backing up so you will not experience any downtime, or page delay while executing BlogVault functions.

Which platforms support BlogVault?

BlogVault runs on all WordPress and WooCommerce sites..

Will BlogVault work with my website or blog platform?

As long as the website uses WordPress, Blogvault will work on your website or blog.

Are these softwares supported? (WordPress latest version - WordPress 4.9.1 , Windows, Linux, PHP version, etc)

Yes. You can run BlogVault on any WordPress platform for your website.

Does BlogVault work on WordPress?

Yes. You can run BlogVault on any WordPress platform for your website.

Is there a minimum commitment needed for the subscription or can it be cancelled at any time?

There is no minimum commitment needed to subscribe to MalCare. You can cancel your account at any time, without any penalties. You are only charged as long as you are using the service.

What is the largest site that BlogVault has backed up or can backup?

350 GB

Can the sites used in a plan be removed and new sites added?

Yes, the sites can be removed from MalCare at any time. If a site is removed, it will no longer count towards the plan usage. You will hence be able to add a new site without paying extra.

Is BlogVault compatible with all other plugins and themes?

BlogVault is compatible with all plugins and themes. It works even if you have a different backup plugin installed. If you want to uninstall a plugin and install BlogVault plugin, kindly take a look at our guide on How to install BlogVault

Do I really need BlogVault?

BlogVault provides comprehensive and complete backup services. Apart from handling website security, it can also assist you with instant Migration as well as Staging and Merging services at very reasonable rates.
This is a backup and security service that remains committed to your website security by handling site management functions. If you care about keeping your WordPress website safe, then you definitely need a security solution like BlogVault.

What is a backup?

Backup is a copy of a files, tables and other parts of website made in case the original is lost or damaged.

How to get started?
Will my site experience any down time?

No. All backup and security operations happen on BlogVault servers, so your site is not at any risk. In fact, our service will not even overload your server.

What is the full feature list?

Bulletproof Backups that Always Work
Full-site backup
Custom Made for WooCommerce
No impact on site performance
Compatible with 5,000+ web hosts
Incremental backup
Automatic backup
On-Demand Backup
Backup History
Access Up to 365 Days of Backup
Organised Backup Repository
Multiple back-ups
Independent Backups
Secure Encrypted Backup
Off-site Storage
Upload to Dropbox
Store in GDrive
Download to Computer
Staging
Test plugins and themes
Test PHP Version
Update WordPress core, plugins and themes
Installing new plugins and themes
Access phpMyAdmin
Access SFTP
Develop Site
Make custom changes
Google Indexing Protected
Password Protected Staging site
Stage on any web host
Merging
Push to live site
Selective Merging
View Differences between Live Site and Staging Site
Quick merge even for Large Sites
Migration
Migrate 80% Faster
Any Size Any Site
Crash-proof migrations
Large sites migration
Rewriting Broken URLs
Zero Downtime
Seamless Multisite Support
Track Progress Live
Compatible on all 5,000+ web hosts
Validate Backup
Temporary testing of backups
Testing plugins and themes
Updating plugins and themes
Installing new plugins and themes
Update WordPress core
Develop Site
Check backups from Backup History
Difference between Staging and Test Restore
Auto Recovery
Differential Recovery
Truly Automatic
Recover Large Sites with One-Click
Test Backups
365 days Backup History
Backup Descriptions
Smart Security
Malware Scanning
Malware Cleaning
Web Application Firewall
Login Protection
Site Hardening
Automatic Site Hardening
Block PHP Execution in Untrusted Folders
Disable File Editors
Block Plugin or Theme Installation
Change Security Keys
Reset All Passwords
Perfect for Agencies and Developers
Site Management
Update Plugins, Themes, and Core
User Management
Team Management
Assign Site access
Assign User Roles
Client Management
White labeling
Detailed Website Reports
Generate Reports
Schedule Reports
Reports History
Single Dashboard
Advanced Search

What makes BlogVault better than other backup plugins?

Watch this space for our Compare pages

If I install BlogVault, will I get free access to MalCare too?

If you’re already a BlogVault user, we give you access to MalCare.

Can I use BlogVault to migrate to another address?

Yes, with BlogVault you can migrate to any web host in the world with zero downtime. Please see Migration page.

Can I use BlogVault to stage my site?

Yes, you can stage your website on any web host in the world with just a click of a button. Please see Staging page.

Can I use BlogVault to handle Backup Restoration?

 

Can BlogVault be used for WooCommerce websites?

Yes, BlogVault integrates well with WooCommerce websites with the special inbuilt Real Time backups functionality. Please see Real Time backups page

Can BlogVault migrate even WooCommerce websites?

Yes, BlogVault can migrate even Large WooCommerce sites easily. Please see real time backups page

What if I have more than 100 sites?

Please contact us for price and other details

I already have a backup plugin. What should I do?

BlogVault is compatible with all plugins. It works even if you have a different backup plugin installed. If you want to uninstall a plugin and install BlogVault plugin, kindly take a look at our guide on How to install BlogVault

Account Management and Settings

How do I get started with BlogVault?

You can purchase BlogVault from the pricing page. Based on your requirements, choose a suitable plan. Here’s a guide on how to get to get started with BlogVault

Is there any minimum commitment needed for subscription?

There is no minimum commitment needed to subscribe to BlogVault. You can cancel your account at any time, without any penalties. Please see How to cancel account.

What if I have more than 100 sites?

Please contact us so that we can discuss your needs in details.

Can I remove a website from my BlogVault subscription?

Yes. Please see How to remove websites

Can I change or reset my password linked to my BlogVault Account?
How are the backups encrypted?

Websites are backed up over an encrypted connection to the storage and stored encrypted on the server. Encrypted storage on the server requires your WordPress install to be running PHP 5.3 or later.

Can I cancel my BlogVault account anytime?

There is no minimum commitment needed to subscribe to BlogVault. You can cancel your account at any time, without any penalties. You are only charged as long as you are using the service. We would however, like you to tell us the reason for the cancellation here.

What do I do when I want to add more sites than my current plan allows?

Upgrade your plan from the change plan page.

How can I add websites on BlogVault?

Please see How to Add websites.

Can I add subscribers or clients or team members to my BlogVault account?

Yes. BlogVault helps you manage user roles, and access information on clients for website management. Please see How to add Clients and Team members

Can I change or reset my email address linked to my BlogVault Account?
Does BlogVault store passwords?

No, we do not access or store any passwords.

Features

Backup

Why should I backup my website?

Some of the common reasons for websites to crash includes:

  • Hosting issues
  • Malware or Hacks
  • Incompatible Themes or Plugins
  • Human Errors
  • Natural Disasters
  • Storage Issues
  • Server Crashes
  • Accidents

A recent backup of your site can save you a lot of stress, time and money. You can easily restore backups and keep your website running, with almost No Downtime at all.

Please see Backup page

What exactly does BlogVault backup?

BlogVault backs up everything in your WordPress site incrementally and completely – Including posts, pages, files, themes, images, etc.
A WordPress site consists of 2 parts:

  • Database – We backup the complete database.
  • Files – We backup all the files within your core WordPress folders (wp-content, wp-includes, and wp-admin).

This strategy ensures that we do not miss anything on your site.

Can I backup multiple websites at once?

All the websites on Blogvault dashboard will be automatically backed up, daily.

Does BlogVault do incremental backup, complete backup or both?

BlogVault backs up entire website incrementally. Our Backups are Incremental in two ways:

  • The first time your website backed up, it is synced in small packages.
  • After the first backup, the subsequent backups sync the changes.

This minimizes the load on your site and helps you backup large sites easily and quickly.

Can I change the frequency of backups?

We currently perform daily automatic backups. We can backup more often for your sites, if you require it. You can also opt for real-time backups with BlogVault. This is ideal for WooCommerce websites.

Does BlogVault backup all types of posts including squeeze page, blog post pages, download page, video pages, etc?

Yes. Learn more about BlogVault Backup Feature.

Is there a limit to the size of the site which BlogVault can backup?

BlogVault can easily backup a website as large as 350GB. BlogVault servers are used to run the backup processes and for storage.

We typically expect a site to use up to 5GB of space. However, if you have a larger site, please let us know. If it is for fair use, we will make an exception (at no additional charge). BlogVault works well with very large sites, and currently supports customers having sites spanning 20+ GBs of data.

Why does BlogVault skip (not backup) some files?

We ignore files generated by other backup plugins, cache files, and log files as they do not add any value to the backup. Backing them up would put unnecessary strain on your site and also cause issues at the time of restore. You can get the list of skipped files by clicking on the Skipped Files button.

These files might be skipped because they might not have been changed since the last backup, or they might add no value (such as cache files), in which case backing up these files only adds to the size of the backup. BlogVault skips files intelligently, without compromising the value of your backup: they contain all the information on your site, while also efficiently managing the backup storage space you subscribed to.

Can I exclude a specific file from the backup?
Can I configure a site to never backup?

Yes. You can disable backups. Please see How to disable backups

Is BlogVault suitable for WooCommerce websites?
Let’s say I have been hacked and I do not recognize this in the 30 days time-frame. Would you have a backup, older than 30 days?

Yes, we store backups for 365 days.

Moreover, in case your site gets hacked, we will try and help you to recover it. Restoring a site from a backup that is older than 30 days is very tricky as the site itself would have gotten updated. In such cases, a straight-up restore will actually cause data loss, and needs careful restoration. Give us a shout and we’ll be glad to help you.

Does BlogVault backup both files and tables?

Yes. We backup each and everything in your WordPress site completely – Including posts, pages, files, themes, images, etc.

Can I backup a WordPress website with BlogVault?

Yes. Please see How to add a site to backup.

Can I stop an in-progress backup?
How often does BlogVault backup my website?

BlogVault backs up your website daily, automatically.

Can I change the time at which the backup takes place?

Yes, you can. Please see How to change Sync Time

What files does BlogVault backup?

We backup all the files related to a WordPress installation, which includes the folders wp-content, wp-admin, and wp-includes. We also backup the files in the base directory, such as wp-config.php, index.php, wp-settings.php, etc.
The above folders cover every aspect of a WordPress installation including plugins, themes, uploads, images, videos, etc.

✔️ Pages
✔️ Posts
✔️ Widgets
✔️ Comments
✔️ Theme Files
✔️ Plugin Files
✔️ Theme Settings
✔️ Plugin Settings
✔️ WordPress Settings
✔️ WordPress Database
✔️ WordPress Core Files
✔️ Users Details
✔️ Media Library Uploads
✔️ Custom Post Types
✔️ Categories and Tags
✔️ Images, Videos, Media

Will BlogVault leave large temporary files behind?

We ignore files generated by other backup plugins, cache files, and log files as they do not add any value to the backup. Backing them up would put unnecessary strain on your site and also cause issues at the time of restore. You can get the list of skipped files by clicking on the Skipped Files button.

These files might be skipped because they might not have been changed since the last backup, or they might add no value (such as cache files), in which case backing up these files only adds to the size of the backup. BlogVault skips files intelligently, without compromising the value of your backup: they contain all the information on your site, while also efficiently managing the backup storage space you subscribed to.

Will skipped files cause issues during the restore?

The files are skipped in an intelligent way, and will not affect the restore. In fact, skipping these files helps avoid issues with cache files.

Can I exclude a specific table from the backup?
Can I disable backups?

Yes. Please see How to disable backups

Can I backup my website in real time?

Yes. Please see How to backup in real time.

Can I run backups from shell or cron?

Once BlogVault is installed on your website, it intelligently handles complete website backups without requiring any user intervention. There will be no need to worry about session time-out in backup operations, as might be the case in other backup plugins. BlogVault runs on its own off-site servers.

Migration

What is website migration?

A website migration redirects all of your old web pages to new pages in another domain.

Can I move to a new web host using BlogVault?

Yes you can.

Can I use BlogVault to copy my site from my staging setup to the production deployment?

yes, you can.

Does BlogVault work with all web hosts?

Yes. We’ve built BlogVault to work with any web host in the world. You just need to provide FTP credentials for destination server.

I don’t have my FTP details. What do I do?

FTP is a way to transfer files online. Please refer this article for details.

Are my FTP details stored anywhere?

No. None of your FTP details are stored by BlogVault – on your site, or our servers.
FTP data is simply copied to our servers and after migration, it is wiped from our servers.

Do I need to install WordPress before migration?

While we recommend installing WordPress because of the ease of the process, it is not mandatory.

Do I need to install the BlogVault plugin on the new domain or host before migration?

No, BlogVault migrates your site intelligently, so you have the least hassle possible.
There are a couple of things you will have to take care of so that BlogVault can move your site to the new destination:

  • You will have to either install WordPress on the destination (or create a database manually on the destination, and a corresponding user).
  • You will also have to keep the FTP details of the destination handy in order for BlogVault to move your site.
Can I migrate my site to a new web host without changing DNS settings?

Yes, BlogVault lets you migrate your site to a new server without changing the name servers. This ensures that the site is up and running on the new server without any downtime. Click here for a detailed article on migration without downtime.
Prior to initiating migration, the domain must be setup on the new server. This can be by setting up the domain as an add-on domain using cPanel.

Should I install a clean WordPress every time, or would a previously working WordPress suffice?

Any existing WordPress install will work just fine… BlogVault will overwrite existing files and ignore the extraneous files.

What happens to all the files in the old location post migration? Will BlogVault delete all the files?

BlogVault doesn’t delete the old files. You can do it manually whenever needed.

Where is the copy of my site saved?

Your site’s data (a copy of it) is uploaded on to our servers. Once the data is moved to the destination server, it’s wiped from our servers. We do not have any of your data saved.

What if there is malware on my original site (source site)?

If there’s malware on your original site, we suggest that you get it cleaned up before you perform the migration. BlogVault’s Backup+Security plan can help you clean malware.

Can I migrate to a multisite network with BlogVault?

When you install the BlogVault on a WordPress multisite network, it automatically becomes network activated. This means you can use it as-is, to migrate the entire network seamlessly (just follow the same steps as you would for a single site).

Error: “FTP permission issues, FTP is correct but we might not have permissions to upload or remove a file.”

This could happen when you’re on shared hosting. Contact your host and ask them to grant you access to upload files via FTP.

Error; “(disk out of space)”

This notification means your destination server doesn’t have the space to accommodate your migrated site. In this case, you’ll have to contact your host so they can free up space for you.

Why would I migrate my site?

Website migration is necessary when you want to move your website:

  • To a new URL or domain
  • To a different web host
  • From staging to live domain

Find out more in the BlogVault Migration Detailed Features page.

Can I move to a new domain or URL using BlogVault?

Yes, you can.

How will BlogVault transfer files during migration?

BlogVault syncs up your website, just like in the case of backups and transfers the content over to the new domain.

How long does a migration with BlogVault take on an average?

Migration depends on a number of factors, but for the following site sizes (i.e. a combination of both files and tables), this is approximately how long it takes BlogVault to migrate:

  • 30 MB: under 2 minutes*
  • 1GB: about 60 minutes*

(*The duration specified depends on a number of factors and is approximate).

Where are my FTP details processed?

FTP details input into BlogVault are processed on our servers.
However, they are treated like payment details (i.e. they’re not stored on our servers). Once we’ve processed them, they’re deleted from our servers.

Do I need to have a fresh WordPress install on the destination?

Fortunately not! You can use BlogVault to rewrite an existing WordPress installation (as long as it’s in a different location, i.e. different domain or different host).

Do I need to transfer any files manually before migration?

No. BlogVault transfers your entire site – posts, pages, images, database, etc. for you. BlogVault carries out the process intelligently so you don’t have to worry about broken links, or downtime.

Should I create a database manually before migration?

In case WordPress isn’t installed in the new location, you must create a database and a corresponding user. Please make a note of the database host, name, username and password which you’ll have to key in during migration. Refer to our guide on Creating a Database using cPanel for more details.

Do I need to clean up the files if I am migrating to an existing site?

If there’s malware on your original site, we suggest that you get it cleaned up before you perform the migration. BlogVault’s Backup+Security plan can help you clean malware.

Will there be a downtime during migration?

No, BlogVault will cause no downtime to the destination server while migration.

Will BlogVault start backing up the new site post migration?

Unless otherwise specified, BlogVault will backup a site following DNS resolution. If you migrated the site to a different URL, make sure the new URL is added as a site with BlogVault to enable backup. If the migration was to same URL at different host, BlogVault will automatically start doing backup from new location as soon as the DNS is updated.

Does BlogVault install or change any code on my site?

No. BlogVault doesn’t make any installations on your site.
However, depending on the requirement of your destination host, the plugin might make a few changes to wp-config for the sake of compatibility.

Can I migrate the sub-site of a multisite to a separate single site domain?

No, unfortunately right now you cannot use BlogVault to migrate a subsite to be a separate single site. We’re working on it though!

Can I migrate my local site to a different server?

No, unfortunately right now you can only use BlogVault to migrate a publicly available site to any web host. We’re working on it though!

Error: “Execution expired, Connection timed out, Connection reset by peer in both FTP and HTTP requests”

Nothing to worry, this notification means your destination server denied our requests to offload your site’s data. This could be because of a few reasons:

  • Your destination site isn’t reachable (you’ll have to contact your destination web host about this)
  • You have a firewall installed, which is blocking consecutive requests from the same source (in which case please wait for some time and try again)

Staging

What is website staging?

A stage or staging environment is an environment for testing that looks exactly like the production environment. It’s a complete but independent copy of the production environment, including even the database.

Can I stage any backup version?

Yes, you can.

Is my staging site password protected?

Yes

Will I experience any SEO issues?

No. Google cannot index your staging site so you will not face any SEO issues.

Can clients make changes and agency or developer can push it?

If you give them access, your client can modify plugins or posts and you as the admin can decide to push over the content by clicking one button.

Can I safely access my database safely via phpMyAdmin?

Yes, you can.

Why would I stage my site?

You can perform the following:

  • Update Plugins
  • Update Themes
  • Edit Core Files
  • Install new Plugins
  • Install new Themes
  • Develop Site
  • Update WordPress Core
  • Change Website Look
  • Make Custom Changes
  • Live Site Unaffected
  • Preview Site changes
  • Exact Replica of Live Site
  • Streamline Development Workflow
  • Extended Access to Staging Site
Where is the staging site located?

Your staging site will be on BlogVault servers.

Can Google index my staging site?

No. The staging site is not public and needs authentication before it can be accessed.

Can I share the staging site with team or clients?

Yes, you can.

Can I test the PHP version compatibility with staging?

Yes, you can.

Merge

What is Website Merging?

Merging helps you compare your development site to the production site, merge the two sites selectively, and resolve all differences in content or updates.

Can we push database selectively and skip WooCommerce transactions?

Yes, you can push only specific database tables and exclude WooCommerce tables to make sure that WooCommerce transactions are not overwritten. Your actual site is not affected. You can also push files only and omit database changes and vice versa.

Can I select the exact files I want to merge?

Yes, you can.

How can I look for specific sites on my MalCare dashboard?

Use Advanced Search feature to narrow down options and perform bulk actions on multiple sites based on the attributes you specify.

Why would I Merge my site?

After you are satisfied with your staging site, you can push the changes you like, onto your actual live site, directly.

Can I check the differences between staged site and my actual site before merging?
Can I merge even large sites?

Yes, you can. Staging and Merging processes happen on BlogVault servers.

Download Backups

Why would I download backups?

When it comes to backup, keeping multiple, offsite and independant backups is important.

Where can I download my backups to?

Your backups are downloaded to your Downloads Folder in your system.

How do I get a copy of a specific file?

With BlogVault, you can download an entire backup (a copy of your site), or all the files on your WordPress site, or all its tables. Please see How do I download backups?

Dropbox

Will BlogVault allow me to save a backup to Dropbox?

Yes, you can easily upload a copy of the backup to Dropbox using the Upload to Dropbox option from our Dashboard. Please see How do I upload backups to Dropbox?

Where is the backup file stored in Dropbox?

The compressed backup file will be uploaded to the Apps → BlogVault folder of your Dropbox account.

Does BlogVault upload the backup to Dropbox automatically every day?

No. You can select the version of the backup you would like to store in Dropbox.

Amazon S3

Do I need an Amazon AWS or Amazon S3 account to store my backups?

No, you don’t. BlogVault backs up to Amazon S3 on its own.


Do I have to pay extra to get more storage space?

No.

How much storage space is allocated for my website?

We allocate 5GB space per website. However, if your website exceeds this, and requires more space we will accommodate for it accordingly. You do not have to pay extra charges for this.

Manage Users

Can I manage my BlogVault Dashboard users?
Can I add users?

Yes, you can. Please see How do I add users?

Can I assign user roles and passwords?

Yes, you can. Please see How do I assign user roles and passwords?

Who is the Editor?

Somebody who can publish and manage posts including the posts of other users. Please see Roles and Capabilities

Who is the Contributor?

Somebody who can write and manage their own posts but cannot publish them. Please see Roles and Capabilities

Can I change user roles?

Yes, you can. Please see How do I change user roles?

Can I change user passwords?

Yes, you can. Please see How do I change user passwords?

Who is the Administrator?

Somebody who has access to all the administration features within a single site. Please see Roles and Capabilities

Who is the Author?

Somebody who can publish and manage their own posts. Please see Roles and Capabilities

Who is the Subscriber?

Somebody who can only manage their profile. Please see Roles and Capabilities

Manage Application

Can I disable the backup operations whenever I want?

Yes, you can. Please see How to disable backups?

What can I do when I notice suspicious malware on my website?

You can clean your site right away using the one-click Scan Now button in the Backup+Security plan

Will I be able to access BlogVault dashboard even when my site is down?

Yes. You can access and navigate the powerful BlogVault dashboard to restore your site, even if your site might be hacked, or down.

Can I add new plugins or themes directly?

Yes, you can. Please see How to add new plugins or themes?

Can I look for specific sites on my BlogVault dashboard?

Yes, you can use Advanced Search feature to narrow down options and perform bulk actions on multiple sites based on the attributes you specify. Please see How do I look for specific sites on my BlogVault dashboard?

Manage Site

Can I add new plugins or themes directly?

Yes, you can. Please see How to add new plugins or themes?

Can I update plugins or themes directly?
Can I see which plugins or themes need to be updated?
Can I check active plugins or themes directly?

Yes, you can. Please see How to check active plugins or themes?

Can I activate or deactivate plugins or themes directly?

Yes, you can. Please see How to manage plugins?

Website Reports

What are BlogVault reports?

You can find out everything you need to know about BlogVault’s management of your website in the BlogVault Reports.

How many reports can I access?

You can schedule reports to be generated at set intervals of time. You can view all your reports in Reports History.

In what format will I receive my website reports?

All reports will be in PDF format.

Can I show my clients the status of site backups?

Yes you can. You can select the things to include, and create custom messages, along with introduction and ending for the report. You will receive the report in the email you have registered with on BlogVault. This document can be sent to your team or clients. It will include the backup status.

What will the security report contain?

 

    • WP Version
    • Total Backups made
    • Backups Time range
    • Total security scans made (Backup+Security plan only)
    • Active Theme
    • Number of Published Posts

Number of Published Pages

  • Number of Approved Comments
  • Total database tables
  • Total Files
  • Total Plugins
  • Active Plugins
  • Installed Themes

 

 

What can I do with the BlogVault reports?

The BlogVault reports include all your website details. You can send it to your clients for helping them understand the website management and BlogVault’s part in it.

Where will I receive my website reports?

One copy of your report is available right after you Generate the Report. Another copy is sent to the email you have registered with on BlogVault.

Can I show my clients the backups made by BlogVault?

Yes you can. You can select the things to include, and create custom messages, along with an introduction and ending for the report. You will receive the report in the email you have registered with on BlogVault. This document can be sent to your team or clients. It will include the site backup details.

Can I check what BlogVault is backing up?

Yes, you can check the files and tables that BlogVault is backing up for you in the BlogVault reports.

Web Hosts Compatibility

How do I know BlogVault works on my site’s web host?

BlogVault is built to work with any web host in the world.

Does BlogVault work with all hosting providers?

Yes. We’ve built BlogVault to work with any web host in the world.
We migrate your WordPress site, whether you are:

Migrating to or from GoDaddy, BlueHost, SiteGround, HostGator, WPEngine, Flywheel, etc.
OR
Migrating to any other web host (in this case you’ll have to select either the cPanel or FTP options)

Customer Support

Can I talk directly to the Support team?

All of our technical support is handled via our ticketing system. For other customer support or sales-related inquiries, customers can reach ushere.

Do I need to pay for support and help?

Absolutely Not! We can be contacted at any time for any queries that you might have on BlogVault and its usage. We will do our best to be quick with the answers and help.

How can I submit a feature request?

We are happy to accept all feature requests for our products and services. Simply fill in a detailed description on our contact form, and we’ll make sure the correct department reviews the request. We cannot guarantee that all requests will be satisfied, but we love hearing feedback from our users.

Do you work every day?

Yes, we provide support year round, 7 days a week, 24 hours a day.

Can I use your Website Security service if I am not a BlogVault customer?

We have a WordPress security plugin called MalCare which you can install from here.

Do you have a support ticketing system?

Yes, leave us a messagehere.

Subscription plans and Payment

Which plan should I choose?

Depending on the number of sites you want backup using BlogVault, you can choose between the Personal (upto 1 site), Business (upto 5 sites), Developer (upto 20 sites) and Agency plans (upto 100 sites).
BlogVault Backup plan focuses on backup features such as Daily Automatic backups, One-Click Recovery, Staging and Migration.
Backup + MalCare plan includes security services as well.

What about a free plan?

As of now, we do not offer a free plan. However, we do have a 7-day free trial for you to see BlogVault at work, first hand.

Is there a setup fee?

No! In fact, there isn’t one for any of our plans.

For how many sites is my license valid?

Choosing the number of sites on which you want to use BlogVault on, is the first step to purchase BlogVault from here. There can be either 1, 5, 20, or 100 websites, according to your needs. The 1 site licence can be activated on one single site, and so on.

Where is the storage that I get with Security + Backup plans?

We use encrypted cloud backups and off-site BlogVault servers to store your site backups and run security operations. This ensures seamless integration of security to your website without affecting .your site servers.

Can I change my plan later on?

Absolutely! You can upgrade or downgrade your plan at any time from your account dashboard.

Is there a minimum commitment needed for the subscription or can it be cancelled at any time?

There is no minimum commitment needed to subscribe to BlogVault. You can cancel your account at any time, without any penalties. You are only charged as long as you are using the service.

Is there a refund policy?

Yes. 30 days money back, guaranteed.

What if I have more than 100 sites?

It sounds like our our unlimited plans might suit you. A lot of our clients with many sites find them to be just right. Contact us for more information

What are the terms of subscription?

All plans are available either in monthly or yearly subscriptions with no long term commitment required. You can cancel at any time from the account dashboard, if not happy with the service.

How does payment work?

After registering with us, you will be asked to enter your card details. We use Stripe(http://stripe.com), which is one of the safest credit card processors.

How does the 7-day free trial work?

No matter what your plan is, your first week is on us!
You are fully protected by our 100% no-risk, double-guarantee.
If you don’t like our service in the 7 day trial, just let us know and we’ll send you a prompt refund. No questions asked (except for feedback maybe)!

How do I activate the 7 days free trial after creating the subscription?

Even though you’ve registered to pay, we will not charge you for the first week of usage after signing up. We start charging you from the second month onward.

How are the features different between plans?

Depending on the number of sites you want backup using BlogVault, you can choose between the Personal (upto 1 site), Business (upto 5 sites), Developer (upto 20 sites) and Agency plans (upto 100 sites).
BlogVault Backup plan focuses on backup features such as Daily Automatic backups, One-Click Recovery, Staging and Migration.
Backup + MalCare plan includes security services as well.

How does payment work?

After registering on BlogVault, you will be asked to enter your card details. We use Stripe, which is one of the safest credit card processor.

Do you have any cancellation fees?

No. BlogVault is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current cycle, but you won’t be billed again.

Are there discounts for upgrading from one plan to another?

Yes! We love our customers. So, when you go from Monthly plans to Yearly, you pay only for 10 months and the other 2 are on us.

What if I want to switch plans?

Switching plans is easy! At any time you have the option to upgrade to a different plan through the customer dashboard.

What if my credit card was declined?

There are a few reasons why your credit card may be declined on our payment page. The most common reason is that the credit card number, CVV, or expiration date that was entered is incorrect.

Can you lower the prices?

BlogVault is an extremely fantastic product. This is evidenced by how satisfied our customers are, with the product. We are sure you appreciate making an investment for sake of your site backup and safety, in case of any mishap like your site crashing due to unforeseen circumstances.

I signed up and paid, what do I do now?

Once you sign up and create the subscription, you will need to install the BlogVault plugin. The BlogVault plugin will then automatically backup your site.

Licensing and Legalities

Is BlogVault GPL compliant?


Yes, BlogVault plugin is released under GPL v2 License.

Can I install BlogVault on my clients’ sites?

Yes, you can. Please see our White-Label feature.

Are there coupons available for discounted upgrades?

We have offers and discounts regularly. You can keep track of these in our newsletters, or you can contact us.

Does BlogVault work with Multisite WordPress (WPMU)?

Yes, BlogVault works well with Multisite WordPress installations. We scan every aspect of WPMU installations for all the subsites.